What is the earliest time that I can check-in to the apartment?
If arriving early, you will be able to ask if your apartment is ready. Moreover, you can leave us your luggage in our storage and start visiting the city or wait in the lobby in the meantime.
What is the latest time that I can check-out of the apartment?
The latest time to check-out is at 11:00h. Ask to reception the chance of an extension.
Do you charge for late check-in?
No, there is no charge, the reception is open 24h.
How should I proceed if I will be checking-out early?
You will always find a receptionist that can assist you in case you need a taxi, store your luggage, print boarding passes, etc.
How can I cancel my reservation?
Contact us either by phone or email and we will assist you.
What are the methods I can pay with upon arrival?
You can pay with both cash and credit cards.
Can I pay the balance prior my arrival? Which methods are available?
Yes, you can. Contact us and we will inform you on how to do so. You can pay the balance in advance by credit card or bank transfer.
Should I be aware of any other charges?
A touristic tax of Barcelona have to be paid during the Check-In. It’s 1,25 € per person and night (for 17 years old and over) and it will be applied the first 14 days of your stay.
What should I know about the security deposit?
The amount of the deposit will be charged on the card for the duration of your stay. This deposit will be returned upon departure with the condition that check-out from the apartment is at the established time, no damage has been caused to the apartment and it has not caused inconvenience to other guests.
Is the apartment cleaned daily?
Yes, just hang the sign “Free to clean” outside the door and we will clean the apartment.
What are some of the cleaning services included in the rate?
The daily cleaning includes:
– Floor
– Bathroom cleaning and toilet paper (bath towel change every 3 days)
– Kitchen except dishwashing (dishwasher soap included),
– Bedroom cleaning and making beds (sheets and blanket change every 4 days)
– General cleaning of common areas
Do you offer discounts on bike rental to guests?
Yes, we do offer a 2×1 discount for the rental of city bikes for the “All day” period. If you choose another kind of bike we will discount the equivalent amount. Applicable one time per stay. You have to pick up and return the bikes in the number 15 of Nou de la Rambla street.
What is the easiest method of public transportation to use near the apartment for our stay?
Our Ramblas Building apartments are within a few minutes walk of the “Diagonal” stop off of the green line (L3). Barcelona´s public transportation system is very easy to use and this line connects very well to the city. There are different types of tickets for different transport needs, but normally the most appropriate is the T-10, that includes 10 trips and can be used by various persons.
Are pets allowed?
No, pets are not allowed.
What kinds of tourist information can the reception help us with for our holiday?
General tourist information and advice, assistance with tickets, restaurant reservations and recommendations.
Are the apartments wheelchair accessible?
Only one apartment is totally adapted for people with reduced mobility, nonetheless, the rest of apartments are wheelchair accessible. For further information, feel free to ask us.
Will I be able to print out tickets or boarding passes in the reception?
Of course, consult with the receptionist.
Do the apartments have air conditioning and heating?
Yes, you will be able to control the air conditioning and heating in the apartment.
Do you provide capsules for the Nespresso machine?
They are available for purchase in the reception in a variety of flavors, but you can bring yours if you wish.
Is there a left-luggage service at the apartment building?
Yes, it is available for guests that arrive before their room is ready. Also, after check-out, you will be able to leave your bags in the reception. We also have an area with bathrooms where you will be able to change before you begin your travels.
What is the shopping service that you offer? Is there a fee for this service?
If you send us a shopping list to us up to a few days before your stay, we will stock up your apartment before you arrive! We want you to have a smooth transition into your holiday, so we offer this complimentary service to our guests. Simply send us a list and we will give you a receipt of the cost for the items. The items we will purchase will be normal supermarket prices.